Johns, Ted. <br/><br/>
Perfect customer care :  all you need to get it right first time / 
Ted Johns. 
 - London :  Random House,  1999. 
 - 192 p. ;  20 cm. 
 - Random House Business Books. .
<br/><br/> Originally published: London: Arrow, 1994. 
<br/><br/><label>ISBN: </label>0099406217 (pbk)  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.812