TY - BOOK AU - Barker,Alan ED - ProQuest. TI - Improve your communication skills AV - HF5718 .B365 2013 U1 - 651.7 PY - 2002/// CY - New Delhi PB - Kogan Page India Pvt Ltd KW - Business communication N1 - About this book -- What is communication? -- How conversations work -- Seven ways to improve your conversations -- The skills of enquiry -- The skills of persuasion -- Making a presentation -- Putting it in writing -- Networking: the new conversation -- Appendix: Where to go from here ER -