| 000 | 00675cam a22002298a 4500 | ||
|---|---|---|---|
| 001 | 9928824533804341 | ||
| 003 | OSt | ||
| 005 | 20201221163643.0 | ||
| 008 | 000306r19991994enk 000 0 eng | ||
| 020 | _a0099406217 (pbk) | ||
| 040 | _cNational library of Scotland | ||
| 082 | 0 | 4 |
_a658.812 _221 |
| 100 | 1 | _aJohns, Ted. | |
| 245 | 1 | 0 |
_aPerfect customer care : _ball you need to get it right first time / _cTed Johns. |
| 260 |
_aLondon : _bRandom House, _c1999. |
||
| 263 | _a9908 | ||
| 300 |
_a192 p. ; _c20 cm. |
||
| 500 | _aOriginally published: London: Arrow, 1994. | ||
| 650 | 0 | _aCustomer relations. | |
| 830 | 0 | _aRandom House Business Books. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c2078 _d2078 |
||