Perfect customer care : (Record no. 2078)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00675cam a22002298a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9928824533804341 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201221163643.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 000306r19991994enk 000 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0099406217 (pbk) |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | National library of Scotland |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johns, Ted. |
| 245 10 - TITLE STATEMENT | |
| Title | Perfect customer care : |
| Remainder of title | all you need to get it right first time / |
| Statement of responsibility, etc. | Ted Johns. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Random House, |
| Date of publication, distribution, etc. | 1999. |
| 263 ## - PROJECTED PUBLICATION DATE | |
| Projected publication date | 9908 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 192 p. ; |
| Dimensions | 20 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Originally published: London: Arrow, 1994. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Random House Business Books. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Inventory number | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General | Library of People's Majlis | Library of People's Majlis | General/ Lending | 10/22/2020 | Budget | 0000000702 | G-EN 658.812 JOH | 0000000702 | 11/19/2020 | 11/19/2020 | Book |